Privacy Policy

1. Who we are

This service is operated by the office of Dr Mufti Muhammad Qasim Zia (“we”, “us”). We are the data controller for the information described here.

2. What we collect

We only collect what a case actually needs. The table below is the complete list, and it matches what we declare in the Google Play Data safety section and Apple’s App Privacy labels.

3. Why we use it

• To provide the service you asked for — assessing your application and issuing a ruling or certificate.
• To contact you about your case, including status updates by email and in-app notification.
• To keep a record of rulings issued, which is a legitimate interest of a religious council.
• To keep the service secure and prevent abuse.

4. Who we share it with

Your case is visible to the scholars and administrative staff handling it, and to nobody else. We use service providers to run the system — hosting, database and email delivery — who process data on our instructions only. We share information outside the office only where we are legally required to.

A certificate is different by design. Anyone given the verification code printed on a certificate can check it at our verification page, which confirms the certificate number, the parties named on it, who issued it and when. That is the entire point of the code: a registrar or another masjid has to be able to confirm the document is genuine. Only the holder of the code can look it up — the page cannot be browsed or searched.

5. How long we keep it

Account information is kept while your account is open. Case records and issued certificates are kept indefinitely.

6. Your rights, including deletion

You can ask us to access, correct or delete your personal information, to restrict or object to how we use it, or to receive a copy of it. Contact us using the details below and we will respond within one month.

Deleting your account

You can delete your account yourself, at any time, without contacting us:

• In the app — Profile → Delete account.
• On the web — Portal → Profile, or see our account deletion page.

What deletion does depends on whether you have ever filed a case:

• If you have no cases or requests, your account is erased completely. Nothing is kept.
• If you have case history, your account is closed and every piece of account and contact information is destroyed — your name, email address, phone number, password and sign-in credentials. You can no longer sign in and we hold no way to contact you. The case record and any certificate issued remain, for the reasons in section 5 above.

If you want the case record itself removed as well, ask us using the details below and we will tell you what we can and cannot do, and why.

7. The mobile apps

The applicant app and the staff app talk only to this service. They contain no advertising, no analytics and no third-party trackers, and they do not request your location, contacts, microphone or calendar.

The apps ask for the camera and photo library only at the point you choose to attach a document to your case, and only for that. If you decline, everything else in the app still works — you simply cannot attach a file from that source.

You stay signed in using a token stored on your device. Signing out, or deleting your account, destroys it.

8. Children

These apps are intended for adults dealing with their own affairs. They are not directed at children and we do not knowingly collect information from anyone under 13. If you believe a child has given us information, contact us and we will remove it.

9. Contact us

See also our Terms of Service and account deletion page.